Privacy Policy

Last updated: August 8, 2026

MySimpleMed.com LLC (“MySimpleMed”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it. This Privacy Policy (“Policy”) describes how we collect, use, retain, and disclose personal data about you when you use our website at mysimplemed.com, our mobile applications, and the related telehealth services that link to this Policy (collectively, our “Services”).

This Policy applies to information we collect:

This Policy does not apply to:

Information governed by our separate Notice of Privacy Practices (“NPP”), which describes how we handle protected health information (“PHI”) as a HIPAA covered entity. Where PHI is involved, the NPP controls and this Policy is supplemental. See our Notice of Privacy Practices at https://mysimplemed.com/hipaa/.
Information collected by any third party (including independent pharmacies or laboratories) that maintains its own privacy practices; or
Information collected offline or on any site or service that does not link to this Policy.

Please read this Policy carefully. By using the Services or providing your information, you agree to the collection, use, and disclosure of your information as described here. This Policy may change from time to time (see Changes to This Policy).

1. Where We Provide Services

MySimpleMed provides telehealth services to patients located in all 50 U.S. states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Care is available only where our providers are licensed and where you are located at the time of your visit.

2. Children’s and Minors’ Data

Our Services are intended for users 18 years of age and older. We do not knowingly collect personal data from a child under 18 without the involvement of a parent or legal guardian. If we learn we have collected such data without the required consent, we will delete it.

3. The Personal Data We Collect

“Personal data” is information that identifies, relates to, or could reasonably be linked to you. The categories we collect or process include:

Account and contact information — name, date of birth, mailing address, email address, phone number, username, and account credentials.
Identity and eligibility information — government ID or driver’s license number (for identity verification), and, where applicable, insurance member ID and payer information.
Health and clinical information — reason for visit, symptoms, medical and medication history, allergies, vitals and self-reported measurements, provider notes, diagnoses, prescriptions, lab or diagnostic results, appointment history, and messages exchanged with providers. Most of this is PHI governed primarily by our Notice of Privacy Practices; see Section 4.
Payment information — payment card or bank information, billing address, and transaction history (processed by our third-party payment processor).
Communications — the content of your messages, chats, emails, and video-visit recordings, where lawfully recorded with notice and any required consent.
Device and technical information — IP address, device identifiers, operating system, browser type and settings, and preferred language.
Usage information — pages viewed, features used, clickstream data, dates and times of access, and referring and exit pages.

We also derive aggregated or de-identified data that does not identify you. If we combine de-identified or technical data with personal data so that it identifies you, we treat the combined data as personal data.

Sensitive data. Some of the above — including health information, government ID numbers, and insurance information — is treated as sensitive personal data under HIPAA and applicable state law. Where required, we collect and process sensitive data only with your consent, and we do not use it for purposes beyond those disclosed here or in the NPP.

4. How We Handle Health Information — Protected Health Information Under HIPAA

MySimpleMed is a covered entity under the Health Insurance Portability and Accountability Act (“HIPAA”). Our use and disclosure of your protected health information (“PHI”) is governed by HIPAA and described on this page. In general, we may use and disclose PHI without your authorization for treatment, payment, and health care operations, and for other purposes permitted or required by law; most other uses and disclosures require your written authorization, which you may revoke. If PHI held by us is subject to a breach, we will notify affected individuals, and where required the media and the U.S. Department of Health and Human Services, as required by the HIPAA Breach Notification Rule. To the extent this Policy and the NPP conflict as to PHI, the NPP controls.

Because your clinical information is generally protected as PHI under HIPAA, it is largely exempt from state consumer-privacy statutes. The state privacy rights described in Section 9 apply principally to non-PHI data we collect through the website (such as account, device, and usage information).

5. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Services, including scheduling, facilitating, and documenting telehealth visits and connecting you with providers in Stealth Health LLC, a DE Company’s provider network;
Verify your identity and eligibility, and process insurance (where applicable) and payments;
Communicate with you about appointments, prescriptions, results, account matters, and service updates;
Provide customer and technical support;
Improve, personalize, and secure the Services, including analytics, quality assurance, and fraud prevention;
Comply with legal, regulatory, licensing, accreditation, and recordkeeping obligations;
Send you administrative and, where you have not opted out, promotional communications about our own Services (we do not use PHI for marketing without any authorization required by law); and
Fulfill any other purpose disclosed at collection or with your consent.

Automated decision-making / AI. We do not use your personal data to make legal or similarly significant decisions about you through solely automated means, and we do not sell your data or use your health data to train third-party large language models. Where we use tools such as transcription or decision-support technology to assist our providers and staff, a licensed provider remains responsible for all clinical decisions.

6. How We Collect Information

Directly from you — when you create an account, complete intake forms, communicate with providers or support, or make a payment.
Automatically — through cookies, web beacons, pixels, and similar technologies as you use the Services (see Section 8).
From third parties — pharmacies, laboratories, insurers or payers (where applicable), identity-verification vendors, and service providers acting on our behalf.

7. How and With Whom We Disclose Information

We may disclose your information:

To providers in Stealth Health LLC, a DE Company’s provider network who deliver your care, and to Stealth Health LLC, a DE Company’s Pharmacy Network to fill and deliver any prescription your provider issues.
To service providers and contractors who perform functions on our behalf (such as hosting, secure video, payment processing, identity verification, analytics, and communications) under contracts that limit their use of the information. Those that handle PHI do so under HIPAA Business Associate Agreements.
To laboratories and insurers or payers as needed to provide and bill for the Services.
For legal and safety reasons — to comply with law, legal process, or government or regulatory requests; to enforce our terms; and to protect the rights, property, or safety of you, MySimpleMed, or others.
In a business transfer — to a successor in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable law and, for health data, any required consent.
With your consent or authorization, or as otherwise disclosed at the point of collection.
Aggregated or de-identified data — without restriction.

We do not sell your personal data, and we do not share it for cross-context behavioral advertising.

8. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to operate the Services, remember your preferences, and measure usage. You can control cookies through your browser or device settings; disabling them may affect Service functionality.

Global Privacy Control. Where required by law, our Services treat a Global Privacy Control (“GPC”) signal as a valid opt-out request. Because there is no common standard for Do Not Track browser signals, we do not currently respond to them; you can instead use the cookie controls described above.

We do not permit third-party advertising trackers that would transmit your health information to third parties for their own advertising purposes.

9. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding non-PHI personal data:

Access / know what personal data we process and obtain a copy in a portable format;
Correct inaccuracies in your personal data;
Delete personal data we maintain, subject to legal exceptions;
Opt out of the sale or sharing of personal data, targeted advertising, and certain profiling (note: we do not sell or share personal data);
Limit the use and disclosure of sensitive personal data;
Appeal a denial of a rights request; and
Non-discrimination for exercising these rights.

The exact rights, thresholds, and response timelines vary by state (for example, under the California Consumer Privacy Act and the Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other state privacy acts). For PHI, HIPAA’s separate access, amendment, accounting-of-disclosures, and restriction rights apply and are described in our Notice of Privacy Practices.

To exercise these rights, email [email protected] or call the number in Section 13. We will verify your request and respond within the period required by applicable law. An authorized agent may submit a request on your behalf with proof of authorization.

10. How We Protect Your Information

We maintain administrative, physical, and technical safeguards designed to protect your information against unauthorized access, use, alteration, and disclosure, consistent with the HIPAA Security Rule for electronic PHI. No system is completely secure, and we cannot guarantee absolute security. Communications sent through non-secure channels (such as ordinary email or text) may not be protected; please use our secure patient portal for health information.

11. How Long We Keep Your Information

We retain personal data for as long as reasonably necessary to provide the Services, comply with our legal, professional, and recordkeeping obligations, resolve disputes, and enforce our agreements. Medical records are retained for the period required by the medical-record-retention laws of each state in which we provide care. When no longer required, we delete, destroy, or de-identify the data.

12. Changes to This Policy

We may update this Policy from time to time and will post the updated version with a new “Last updated” date. We will provide additional notice of material changes as required by law. Your continued use of the Services after an update signifies acceptance of the revised Policy.

13. Contact Us

To exercise your rights, ask questions, or make a complaint about this Policy or our privacy practices, contact our Privacy Officer:

MySimpleMed.com LLC — Attn: Privacy Officer Email: [email protected]

To file a HIPAA-related complaint, you may also contact the U.S. Department of Health and Human Services, Office for Civil Rights.

Last Updated: February 3, 2025

This privacy policy (“Privacy Policy”) describes how My Simple Med and/or our owners and/or affiliates (collectively “Company,” “our,” “we,” or “us”) collect, use, disclose, and protect information about you provide through the My Simple Med website located at mysimplemed.com. (together, the “Site”). This Privacy Policy applies only to information that is collected in connection with your use of the Site. It does not apply to any other offerings, products or services. If you do not want us to collect, use or disclose information about you and your use of the Site as described in this Privacy Policy, then you should not use the Site. By using the Site, you are accepting the practices set out in this Privacy Policy and our Terms of Use.

If you are a resident of California, please see our California Privacy Notice available here.

About the Site

The Site gathers several types of information from and about users of the Site, including medication information, geographic location and user preferences. Among other things, this allows the Site to:

Check the prices of your medication at multiple pharmacies near you;
Show you comparable prices for your medication using information received from third parties;
Send you a discount card if requested; and
Provide coupons for your use at the pharmacy of your choice.

Categories of Information We Collect

The information we collect from or about you allows us to provide our services and helps us personalize and improve your experience on the Site. You may print or download a discount card to use our service without registering with us or creating an account. Depending on how you use the Site, we may collect the following categories of information directly from you:

Information about medications you are seeking to fill (such as medication names and dosage) and your preferred pharmacy.
Information about your purchase transactions, including purchases using our discount card, including drug name and pharmacy location.
Geographic location information from you or your device, including your geolocation data, zip code, region, city, street address, time zone, latitude and longitude information. Please note that we will not access precise geo-location information from your device, unless you grant the Site permission to do so.
User preferences.
Technical data and related information, such as information about your device, system and application software, peripherals and other data related to your interactions with the Site.
Metadata and other information associated with or stored on your device.
We may also collect information directly from you outside of the Site if you provide it to us, for example, if you send Customer Service a request or email.
When you use the Site, we automatically collect some categories of information from you, such as information about your use of the Site (e.g., features used, content viewed, dates and times of interactions) and technical data about your device, such as operating system, model, device identifier, and IP address.
We may also automatically collect certain technical information relating to you, which your web browser automatically sends whenever you visit a website on the Internet, or which is collected when you use a mobile application (see the section “Cookies and Similar Tools” below for more information). For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your device, to help us analyze how you use our Site. You can find out more about how Google uses data by visiting “How Google uses information from sites or apps that use our services”, located at https://policies.google.com/technologies/partner-sites.

How We Use the Information We Collect

Information we collect about you may be used for the following purposes:

Operating the Site, including to provide you the Service features.
To provide you the information and services you request when you use the Site.
To customize your experience when you use the Site, for example to provide you with interactive or personalized elements or provide you with content based on your interests, requests, and location.
Improve the Site and other Company products or services, including by developing new products and services, perform quality control activities, and conduct data analytics.
Provide account management, patient care, customer service, and engaging in system maintenance.
Deliver marketing communications, such as promotional materials or advertisements, including materials and advertisements for services offered by us and/or third parties that might be of interest to you, either directly to you or through third party apps or websites.
Communicate service-related or required notices about the Site to you, which may include communications by email or by text messages (i.e., SMS) at the mobile device number you provide us.
Detect, prevent, and respond to suspected fraud, intellectual property infringement, violations of our Terms of Use, violations of law, or other misuse of the Site.
Perform data analytics, including to compile, synthesize, generate and analyze anonymous usage and other aggregated statistics and information.
Monitor your use of the BIN/PCN/RXGroup/Member ID or other information we provide to you.
When permitted by applicable law, we may also:
Combine the information you provide us, or that we collect from third parties, with other information maintained by us, and use that combined information for any of the above purposes.
De-identify your information by removing information typically used to identify you and use that de-identified information for any purpose permitted by law.

How We Share Information We Collect

Your information may be disclosed to the following third parties:

Pharmacies and other partners who help us provide the services available through the Site to you.
Business partners, who may deliver marketing communications, promotional markets, advertisements, or other information, including about other services offered by us and/or third parties, that may be of interest to you. You will be given the option to opt out of marketing messages. If required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; or (3) to protect someone’s safety.
Advisors, potential transactional partners, or other third parties related to the consideration, negotiation, or completion of a corporate change of control resulting from, for example, a sale to, or merger with another entity. If all or substantially all our assets or stock is acquired by a third party, whether by merger, acquisition, reorganization or otherwise, we may transfer our user database, including personal information contained in it, to the third party.
Service providers who work on our behalf or partner with us to provide or improve the Site or related products or services or carry out activities on our behalf. Our service providers are required to agree to protect your personal information consistent with this Privacy Policy.

Note: All other use case categories exclude text messaging origination opt-in data and consent; this information will not be shared with any third parties.
We and our service providers may share reports on user demographics and traffic patterns that do not identify you, as well as other information that does not identify you with third parties.

Information Security

We take reasonable steps to protect your personal information, which is any information that identifies you or could reasonably be linked to you. We also use encryption technology, called Secure Sockets Layer (SSL), to help protect personal information in certain areas of our Site during transport across the Internet. The presence of SSL encryption may be indicated by https in the browser URL or the image of a closed lock or solid key in the browser window. These indications may not be present in mobile services that use SSL.

Unfortunately, there is always some risk that an unauthorized third party may find a way around our security measures. We cannot guarantee that the Internet or any other technical system will be 100% secure or error-free. We are not responsible for the security of information you transmit over networks that we do not control, including the Internet and wireless networks. Please note that e-mails and other communications you send to us are not encrypted, and by communicating with us by email you accept the risk that any personal information contained in the email may be intercepted or accessed by unauthorized parties.

Your Choices

You may opt out of receiving marketing emails by using the unsubscribe information available in any marketing email, or by emailing us at [email protected]. To the extent that you use the Site, there are certain messages you may not opt out of receiving, such as non-promotional email messages about programs or services you have registered for or certain administrative, technical, or safety notices about the Site or our products or services.

The Site does not currently respond to “do not track” signals or other mechanisms that provide a method to opt out of the collection of information over time and across websites and online services you may use. If we do so in the future, we will describe how we do so in this Privacy Policy. Visit the following website, for more information on this developing area. www.allaboutdnt.org

Information About Minors

The Site is intended for adults only and are not directed to, nor do we knowingly collect information from, individuals under the age of 18. If you become aware that your child or any individual under your care who is under the age of 18 has provided us with information without your consent, please contact us at the contact information listed below.

California Residents

Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to request information about how and to whom we disclose certain categories of your personal information for their direct marketing purposes, once per calendar year. You can make this request to us via email at: [email protected] or by calling toll-free at .

If you are a resident of California, please see our California Privacy Notice for additional provisions that apply to you.

Links to Other Websites

Our Site may include links to external third-party websites and online services that are not under our control. We are not responsible for the collection, use, and disclosure of your information on those websites and other online services provided by those third parties. We encourage you to review the privacy policies and terms of use of each website and other online service you visit. The inclusion of links to external third-party websites and online services does not imply endorsement of, or association with, such websites and online services by us, or any warranty of any kind, either express or implied.

Cookies and Similar Tools

We use cookies to collect, store and sometimes track information from your computer or mobile device automatically for statistical purposes to improve the Site. If you use our Site, we will use a cookie, web beacons and other similar technologies on our website to save your settings and to provide customizable and personalized services. A cookie is a unique numeric code that we transfer to your computer that lets us know your location, the information visited while on our website and the third-party websites you visited before accessing our website. Web beacons are small pieces of code placed on our website that allow us to obtain information about website usage. We retain the information we receive from the cookies we place on your computer. These cookies do not enable third parties to access any of your personal information. If you prefer not to receive cookies from the Site, then set your browser to refuse all cookies from any websites that you may visit. This will provide you with more control over the acceptance of cookies on your computer. However, it is possibility that some portions of the Site will not function properly or may perform more slowly. By using our Site and not disabling cookies, you consent to their use. Please note that other tracking technologies may still function.

Retention

We will retain your personal information in accordance with our record retention policies and as permitted by applicable law unless you instruct us to remove it by contact us at [email protected]. We will also retain your personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You can update the personal information you have provided to us at any time by writing to the program administrator at My Simple Med/Manifest Pharmacy. Attn: Privacy Team/Regulatory Compliance,

9551 Barletta Winds PT

Access from Outside the United States

If you access the Site from outside the United States, please be aware that personal information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of personal information in the United States to be equivalent to that required by the in other jurisdictions.

Changes and Updates

We may make changes to our Privacy Policy from time to time. When we do so, we will post the revised Privacy Policy on our Site and change the “last updated” date. Please check the “last updated” date at the top of this page to determine if the policy has been modified since you last reviewed it. Your continued use of the Site after that date means you agree to this Privacy Policy and any updates.

Contact Us

If you have any questions about this Privacy Policy, please send them to [email protected] or you may call us at . You may also write to us in care of our administrator at:Attn: Privacy Team/Regulatory Compliance
My Simple Med