A little clarity
goes a long way.
Answers to common questions about getting started, clinical review, and your patient experience.
How do I get started?
Choose the care program that fits what you would like to discuss. From the program page, start the online consultation in your My Simple Med patient portal. Your information helps the clinical team review your needs and determine the appropriate next steps.
Will I automatically receive a prescription?
No. A licensed provider reviews your health information and decides whether a prescription is appropriate. Completing a consultation does not guarantee a prescription or a particular medication.
Where do I complete my consultation?
Consultations take place in the My Simple Med patient portal. Each program on this website links to its specific intake so you can begin with the right questions.
How much does treatment cost?
Pricing depends on the program and the treatment selected. Review the current program, consultation, medication, and any recurring charges in the patient portal before completing a purchase. Contact our support team if you need help understanding your options.
Are all of the medications FDA-approved?
Some programs may include compounded medications. Compounded drugs are not FDA-approved, and the FDA does not review their safety, effectiveness, or quality before marketing. Your clinician can discuss available alternatives and whether a particular option is appropriate for you.
How do I contact support?
For help with your account or getting started, email [email protected] or call (877) 297-2079. For questions about treatment, use your patient portal to contact your care team. For a medical emergency, call 911.