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Frequently asked 
questions

Have a question about how MySimpleMed works? Start here. If you don’t find what you’re looking for, reach out to our support team at [email protected].

Getting Started

What states do you serve?
MySimpleMed serves as the Management Services Organization (MSO) for Stealth Health’s patients in all 50 states. You’re eligible to use our Services as long as you’re located in the United States at the time of your visit and one of our providers is licensed in your state. Care is available only where a provider holds an active license.
Getting care with MySimpleMed is straightforward:
  1. Create an account and complete a short intake questionnaire about your health history and the reason for your visit.
  2. Connect with a licensed provider from our provider network by secure video, phone, or messaging, depending on your needs.
  3. Get your plan. If appropriate, your provider will discuss a treatment plan and, where medically necessary, send a prescription to our pharmacy partner.
Most visits can be completed from your phone or computer — no waiting room required.
Care is delivered by licensed clinicians in Stealth Health LLC, a DE Company’s provider network. A provider-patient relationship is formed only once a provider accepts you as a patient and begins care.

Prescriptions & Shipping

Prescriptions are fulfilled by Stealth Health LLC, a DE Company’s Pharmacy Network. If your provider prescribes medication, it will be sent to that pharmacy network for processing and delivery.
Once your provider issues a prescription and the pharmacy network processes it, orders typically ship within 1–2 business days and arrive within 3–5 business days, depending on your location and the medication. You’ll receive tracking information by email once your order ships.
Not necessarily. Whether to prescribe any medication is entirely up to your provider’s professional judgment. Using the Services does not guarantee a prescription, and providers will not prescribe anything they determine is unsafe, unnecessary, or not appropriate for telehealth.

Payments & Refunds

Current pricing and any insurance or self-pay options are listed at mysimplemed.com/pricing. If you’re paying out of pocket, you can request a good-faith estimate of expected charges before your visit by contacting [email protected].
If you are charged for a consultation that does not take place, or you cancel within our stated notice period, you are eligible for a refund of the consultation fee. Medications that have already shipped generally cannot be returned or refunded for safety reasons, as permitted by law. Full details are available at mysimplemed.com/pricing.

Privacy & Safety

Yes. MySimpleMed handles your protected health information in accordance with HIPAA and our Privacy Policy. Please use our secure patient portal — rather than ordinary email or text — when sharing health information.

MySimpleMed is not for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. If you are having thoughts of harming yourself or others, call or text 988 (the Suicide and Crisis Lifeline). Our providers cannot dispatch emergency responders.

Still have questions? Email us at [email protected] and our team will be happy to help.
Have a question about how MySimpleMed works? Start here. If you don’t find what you’re looking for, reach out to our support team at [email protected].

About

What is My Simple Med?

At My Simple Med, we serve as your comprehensive health and wellness partner for various conditions. Through our platform, My Simple Med facilitates virtual medical consultations and coordinates cost-effective prescription treatments, all within the comfort of your home—the place where you feel most at ease. Our expertise extends beyond conditions that may cause discomfort, encompassing acute, subacute, and chronic disease care. Every one of our physicians, based in the US, conducts a thorough assessment of each patient and prescribes medication therapy when suitable. Our mission centers on delivering accessible, affordable, and top-notch healthcare solutions to individuals and communities spanning multiple states. Continually expanding our offerings, My Simple Med provides diverse care options, irrespective of insurance coverage, at a fraction of our competitors’ rates. Explore our services firsthand, complete with complimentary 2-day shipping and an unmatched convenient online experience.

Choose the therapy required, click on ‘Start My Visit,’ and respond to a brief set of medical questions. Our team of US-based doctors will thoroughly review your provided information and prescribe medications as necessary. Expect to receive feedback from one of our doctors within approximately 24 hours. In certain States, a video consultation or live chat will be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.
You may qualify for a consultation with your order. Should medication be suitable, you can acquire it via the My Simple Med platform at significantly reduced prices compared to other websites, often even more cost-effective than your neighborhood pharmacy.

Other

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. My Simple Med has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.
Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through My Simple Med’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

The following pharmacies may fill your prescription based on the therapy and medication

Manifest Pharmacy

1018 S. Batesville Road
Greer, SC 29650

Tel: 888-770-4009

Monday-Friday 8:00am-5:00pm EST

Red Rock Home Pharmacy
863 W 450 S
Suite 101
Springville, UT 84663

Tel: 801-477-9444

Monday-Friday 9:00am-5:00pm PST

We use MD Integrations https://mdintegrations.com/

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.
In case of an emergency please call 9-1-1.
State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Ordering

My Simple Med offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process. In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota. Rhode Island: Dr Marc Serota MD17024 Vermont: Dr Jeffrey Shellenberger 042.0015585-COMP California: Dr Jeffrey Shellenberger C160558 Massachusetts: Dr Jeffrey Shellenberger 290752
No. Your medication will ship via Rush No-Contact delivery, a signature is not required.
You can change your method of payment at any time. Login to your My Simple Med account and follow the prompts.

Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.
Login to your My Simple Med account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Returns

Login to your My Simple Med account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.